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Description |
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1 |
How do you find our response to your |
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- Enquiry about new item |
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- Follow up of running items |
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- Reply to your telephone, fax, e-mails |
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2 |
How do you rate our follow-up with valued
customer |
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like you |
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3 |
How do you rate our product quality with respect
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- Metallurgy |
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- Physical parameters |
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- Surface finish and appearance |
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4 |
Your opinion about our dispatches with respect
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- On time delivery |
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- Agreed Quantity |
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5 |
How do you find attitude and
behavior of our
people at |
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- Middle management level |
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- Senior management level |
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6 |
How do you find our communication |
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- Telephone (oral communication) |
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- Fax, e-mail, letters etc. (written
communication) |
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7 |
How do you find our people communicating with
your |
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organization w.r.t. (accessibility,
availability, |
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knowledge, responsiveness, feed back etc.) |
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8 |
How do you find our pricing policy, billing
system and |
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relevant papers, which we send along with
invoices |
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9 |
How do you find our logistic services |
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10 |
If you have visited our works, how do you find
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- General appearance |
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- Lay out |
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- Environment friendly atmosphere |
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- House keeping |
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11 |
Suggestion, if any - |
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